Terms & Conditions

AIRPORTCONNECTMK LTD is registered as Milton Keynes Council Operator number 25 and all drivers used are fully licensed by Milton Keynes council.

AIRPORTCONNECTMK LTD office hours are Monday to Friday 7am to 9pm / Saturday and Sunday 10am to 4pm. We reserve the right to vary these times. Please note you can email or book online outside these hours.

Under no circumstances should any bookings, cancellations or changes be made to a driver directly, all bookings should be made either by phone to AIRPORTCONNECTMK LTD office or via email to airportconnectmk@yahoo.co.uk.

Cancellations will require a minimum of 12 hours notice prior to the arranged pick up time and must be made directly to the office by way of telephone or email. If not, full price may be charged at the discretion of AIRPORTCONNECTMK LTD.

Prices quoted are the price you pay (subject to any additional drops or changes to the original booking).

AIRPORTCONNECMTK LTD accepts payment by Cash, Cheque / BACS (for payment of accounts only), Credit or Debit card (Please note this will need to be paid in advance over the phone to the office, subject to VAT).

All payments of cash must be met in full to the driver at the end of the journey and any
disputes or complaints should be taken up with the office. 

If you cannot find your driver and you seek an alternative method of transport without first contacting AIRPORTCONNECTMK LTD to give us the opportunity resolve the situation, you will be charged the full fare and any costs incurred for parking / waiting and tolls
etc based on the service booked.

AIRPORTCONNECTMK LTD does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances. 

AIRPORTCONNECTMK LTD allow 10 minutes grace on pick up, thereafter waiting time will be charged at 25 pence per minute.

AIRPORTCONNECTMK LTD reserves the right to change their prices due to an increase in costs to them (i.e. Petrol etc). We will honour any bookings already taken and will advise all customers on booking of any price changes.

AIRPORTCONNECTMK LTD, in the event of emergency or overbooking, reserve the right to send an outside operator to cover the booking.

A reasonable amount of luggage is allowed, but luggage which, in the opinion of the driver amounts to excessive weight may not be carried. Only a reasonable amount of hand luggage may, with the drivers approval, be carried in the passenger compartment of the vehicle.

AIRPORTCONNECTMK LTD accepts no responsibility for any loss or damage to property whatsoever, regardless of how such loss or damage may have been caused. If any property is left in a vehicle, we will arrange its return subject to you meeting the costs to cover the postage / packing / transport.

The route taken by the driver is at the discretion of the driver or AIRPORTCONNECTMK LTD.

AIRPORTCONNECTMK LTD drivers hold no responsibility for having first aid knowledge.

AIRPORTCONNECTMK LTD drivers reserve the right to charge any extra at their discretion when any journey differs from the original booking.

AIRPORTCONNECTMK LTD accept no responsibility for additional charges where customer may have withheld information deliberately or by accident (i.e. credit card charges, charge for extra pick ups or drops, surcharges for out of hours flights).

AIRPORTCONNECTMK LTD only advises what time you should leave, it is the customer's responsibility to make sure they allow enough time for their journey. It is the customer's responsibility to make sure we know exactly how much luggage they have so we can make sure we send the right vehicle for their needs.

The hirer must not request or act in any way which contravenes or causes to contravene any part of the legislation which applies to the use of Vehicles as applied under the road traffic act. Vehicles can only seat the number of passengers according to that vehicle's seating capacity.

The carriage of animals is by strict request and agreed in advance with the company. The company reserves the right of refusal.

No smoking in any cars at any time.

Christmas Eve from 12:00 midday, Christmas Day, Boxing Day, New Years Eve from 12:00 midday and New Years Day are all charged strictly at double fare (even if your flight is late and was due in before or if you arrive at the airport just within these times). The office will also be closed for bookings during these times.

Account facilities are available and all invoices are to be paid 30 days from date of invoice. This is subject to agreement when opening an account. AIRPORTCONNECTMK LTD reserves the right to suspend account facilities for any overdue account until payment is met in full.

In the event of any claim against AIRPORTCONNECTMK LTD arising out of its performance of it's services, the Company's liability shall be limited to a refund not exceeding the cost of the journey.

Whilst every effort has been made to ensure that the information contained within this document is correct at the time of being produced, AIRPORTCONNECTMK LTD regrets it cannot accept liability for any errors or changes that may occur after publication.

Nothing contained in these terms and conditions can affect the Client's statutory rights.

Please contact us if you have any specific questions regarding our Terms & Conditions.